Esther Appiah-Hanson
Holiday Inn hotel-Accra, Guest relations personnel
Job Type
On the job
Location
Ghana, Accra
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Personal Advantage
I am well-motivated, hardworking and responsible hospitality management graduate with good human relation, communication and detail-oriented skills. I have the ability to take initiative and also work efficiently and effectively within a team.I exhibit extreme commitment to goals achievement and positive thinking.I pride myself with Customer-focused skill and ability to adapt to changing needs of the environment. In all my endeavors I show high sense of responsibility, integrity.
Job Preference
No Preference yet
Experience
Guest relations personnel
2022-09 - 2022-09
Holiday Inn hotel-Accra Internship / Traineeship
Content
Answers customer queries in person and by phone ▪ Give courtesy calls and complete the call log for performance monitor daily ▪ Assists and coordinates with front office reception to ensure consistent service ▪ Maintain regular contacts with guests ▪ Inspects VIP room status and amenities in good order prior to guests’ arrival ▪ Serving as a link between in-house guests and other departments of the hotel ▪ Answering of incoming calls ▪ Directing calls to guestrooms, staff or the department ▪ Placing outgoing calls ▪ Logging all wake-up call requests and performs wake-up call services ▪ Answering all enquiries calls and providing customers with the needed information
Education
Hospitality management · Bachelor degree
2022-09-30 - 2022-09-30
University of Cape Coast
Popular members
ROLAND FORTOH ACHAH
I am having Bachelor Degree in Commerce and Certified International Supply Chain Management with 3years working experience as a marketing/ customer service representative in a financial institution back then in my country Cameroon, African. I describes product features and benefits demonstrates the use and handling of the product Educates clients on brands quality standards and specifications Advises customers on product ranges best suited to their needs Answers customers queries to help them make a decision on the purchase Provides information to customers on warranties, features, specifications, maintenance and care of products, Ensures customer’s needs are meet, complaints are resolved (or escalated) and customer service provided is of exceptional standard Maintains awareness of new product launches, promotional events and sales Achieves sales targets by using sales techniques, up-selling and cross selling. I am having 2years working experience as a warehouse assistant and promoted as Team Leader, which I also work in customer service in the warehouse in Dubai, UAE. As a warehouse team leader. I am assisting in the variety of warehouse duties, including making attendance/ rollcall and update attendance sheet four times a day before sending to administration, shipping, receiving, assign task and record new stock as it comes in, and move stock onto trucks or store shelves as needed, loading and unloading trucks, fulfilling purchase orders, and keeping warehouse stocked with essential equipment and record new stock as it comes in, and move stock onto trucks or store shelves as needed
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