Esther Appiah-Hanson
Holiday Inn hotel-Accra, Guest relations personnel
Job Type
On the job
Location
Ghana, Accra
Personal Advantage
I am well-motivated, hardworking and responsible hospitality management graduate with good human relation, communication and detail-oriented skills.
I have the ability to take initiative and also work efficiently and effectively within a team.I exhibit extreme commitment to goals achievement and positive thinking.I pride myself with Customer-focused skill and ability to adapt to changing needs of the environment. In all my endeavors I show high sense of responsibility, integrity.
Job Preference
No Preference yet
Experience
Guest relations personnel
2022-09 - 2022-09
Holiday Inn hotel-Accra Internship / Traineeship
Content
Answers customer queries in person and by phone
▪ Give courtesy calls and complete the call log for performance monitor daily
▪ Assists and coordinates with front office reception to ensure consistent service
▪ Maintain regular contacts with guests
▪ Inspects VIP room status and amenities in good order prior to guests’ arrival
▪ Serving as a link between in-house guests and other departments of the hotel
▪ Answering of incoming calls
▪ Directing calls to guestrooms, staff or the department
▪ Placing outgoing calls
▪ Logging all wake-up call requests and performs wake-up call services
▪ Answering all enquiries calls and providing customers with the needed information
Education
Hospitality management · Bachelor degree
2022-09-30 - 2022-09-30
University of Cape Coast
