Personal Advantage
Dedicated, and professional in assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. I have gained the necessary skills and knowledge on how to professionally develop customer satisfaction. Proven ability to work closely with Management and all hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage teams. Forecasting exemplary guest service and guest satisfaction will also lead to new customer acquisition and existing customer retention programs.
Job Preference
No Preference yet
Experience
Assistant Manager
2018-03 - 2021-05
Petit Amour Villa Assistant Manager
Content
• Coordinating duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams. Ensuring employees are performing assigned tasks and reacted to staff & guest needs.
• Focusing on Problem Resolution to address any guest issues and training staff in Problem Resolution.
• Providing a strong lobby presence to greet, assist, and connect with guests. Responsible for giving detailed information and tours regarding the history of the hotel.
• Controlling the website for petit amour villa and social media; editing content and ensuring departmental follow through on all guest requests.
• Managing guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate
• Organizing and prioritizing all events, activities and operations in hotel
• Conducting research, compiling gathered data, spreadsheets, and reports.
• Clerical Duties: inbound and outbound calls, copying, filing, scanning documents, printing, etc.
• An avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings.
• Preparing daily financial reports.
• Working with marketing team on efforts to increase guest bookings.
• Overseeing hotel staff performance and assisting with the preparation of staff assessments.
Education
Information Technology · Bachelor
2012-02-04 - 2017-05-06
Mount Kenya University
