Samuel Makar
Sofitel The Obelisk (Pre-Opening Team), Royal Service Manager
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
Kindly be informed that currently I’m available in Dubai with a tourist visa seeking for a new challenge that matches my career objectives and experience which includes,
- Pre-Opening Hotel Experience ( Egypt - UAE - Qatar ).
- Leading Roles at International Hotel Chains ( Savoy , Marriott , Accor ).
Beside that I’m available to join immediately in case my application met your requirements.
Looking forward to hearing from you soon.
Thanks and your efforts are highly appreciated.
Sincerely,
Samuel Makar
Mobile: +971566773880
Job Preference
No Preference yet
Experience
Royal Service Manager
2020-03 - 2021-05
Sofitel The Obelisk (Pre-Opening Team) Manager
Content
✔ Handling hotel Royal Service Operations
✔ Ensure efficient knowledgeable responses to incoming in-house guest enquiries and requests.
✔ As the department develops, to include other Back of House services.
✔ Create Standards of Operations manual for all team members.
✔ Supervise royal service employees to ensure prompt resolution of guest calls
✔ Fully conversant with all hotel room types, numbers, layout, locations, rates.
✔ Respond to all issues/feedback raised in internal and external reports including audits
✔ Ensure guest privacy and security, respecting confidential information.
✔ Maintain and effectively utilize guest profiles through Opera.
✔ Ensure all guest special requests are followed through and administrated.
✔ Ensure shift by shift handover including opportunities
✔ Prompt response to guest requests and enquiries, taking the necessary action
✔ Identify and pass on to senior leaders any potential guest issues and/or VIP requests.
✔ Preparation of the departmental, hotel budgets
✔ Ensure each employee is following the LQA and brand standards
✔ Track all guest issues from various sources and report results.
✔ Assist in recruitment, hiring, training, orientation of department personnel.
✔ Responsible for training of royal service and provide evaluation of performance
✔ Handling Fire Panel & Evacuation Systems
✔ Handling On-Job Daily Trainings
Education
Tourism and Hospitality Management · Bachelor
2005-09-01 - 2010-06-01
Marriott Academy
