Silvia Kuria
Apex printers company (KILOME ROAD HOUSE), Customer service representative
Job Type
On the job
Location
United Arab Emirates, Dubai
Chat
Personal Advantage
Hello.I am Silvia Wanjiru Kuria applying for waitress position in your company.I saw you job publication poster in linked in ,I would like to connect. I have an outgoing personality,self motivated and a good communicator in customer service.I have an experience in hospitality as a waitress.I have acquired exposure and skills in my experience in the field.I am adaptable and flexible to work in diverse environments and kinds of people.I always approach my work with positive attitude with extensive knowledge on customer service.A good collaborator and a fast learner who can absorb and retain lots of job specific information. I would like to be considered for this position or any future roles in the field.I would like to connect. Thank you.
Job Preference
No Preference yet
Experience
Customer service representative
2019-12 - 2020-05
Apex printers company (KILOME ROAD HOUSE) Assistant
Content
As a customer service representative,my major role was communicating with customers through various channels on the company's product and services.knowing the company's product and services in an event of any enquiry.Processing orders ,forms and applications and requests.Handling customer complaints.Collecting and analyzing customer feedbacks.Communicating and coordinating with colleagues when necessary.
Waitress
2020-07 - 2021-06
Hilton hotel &resort_ kenya Assistant
Content
As a waitress,I greet, meet and welcome the guest .Escorted the guests to their tables. Present the menu cards and explain the meals .Inform the guest about the daily specials.Offer menu recommendations on menu upon request.Take orders accurately and take the orders to the kitchen.Serve the meals to the guests. Clean the table after the meal.
Lifeguard
2021-09 - 2022-08
Kenya YMCA Assistant
Content
As a lifeguard,I eliminated and minimized hazadious acts in and around the pool.Educated guest on the facility rules.Monitored all activities in and around the pool through patron surveillance. Conduct rescues and administer first aid in an event of an injury
Education
3D animation and multi media · Graduate
2017-01-05 - 2019-12-12
Shangtao media institute
Lifesaving course · Acredited short courses
2022-01-03 - 2022-06-30
Kenya Aquatic center
Aquatic rescue and first aid · Acredited short courses
2022-01-03 - 2022-06-30
Kenya Aquatic center
Popular members
Amr Elkhazendar
have +8 years of experiences in food and beverage field in Egypt, now working as a waiter at molecule Bistro royal Restaurant DXB in Dubai - with out contract, so i am ready to move to this position at your hotel immediately What I can do 1-welcoming and seating guests, taking guest orders, communicating them and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts and drinks 2-Providing knowing the guests 's requirements from the existing menus and providing the soups, salads, side and main dishes 3 - ask the order on mobile tablet and send it to the kitchen and barista 4 - submit the orders to the guests 5 - submissions the invoice of the requirements to the guest when he asks for it. 6- prepare the table for the new guests 8- Offer consistently professional, friendly, warm and engaging service 9- Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact 10- Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner 11- Set up the outlet prior to the business hours along with the service team 12- Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables 13- Observe the cleanliness and maintenance of the outlet and the entrance area 14- Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact 15- can save all menus to recommend if a guest ask about anything in the menus 16 - provide hands-on support and assistance to colleagues to ensure that the highest levels of fine dining service and courtesy are provided to the guests, whilst delivering an exceptional standard of service. 17 - familiar with the complete food and beverage menu, knowledgeable on all activities, can monitor of food and beverage items that are being served to ensure overall service quality, escalating any major problems or complaints to management.
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