Mohamed Abderraouf Ferhati
AZ hotels & resorts, customer service representative
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
Friendly customer service professional committed to providing high-quality service and developing
customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead
a team of other customer service representatives, Skilled at understanding customer and employee
requests and meeting needs and facilitating sales techniques. Positive customer service professional with
a strong history of surpassing customer expectations. Skilled at navigating stressful situations with calm,
collected and professional attitude. Decisive communicator demonstrating superb active listening skills to
resolve issues.
Job Preference
No Preference yet
Experience
customer service representative
2020-02 - 2022-07
AZ hotels & resorts Executive
Content
Demonstrated outstanding services knowledge to achieve high customer satisfaction levels.
Developed effective communication strategies that built customer loyalty, brand awareness and customer satisfaction.
Greet all guests and assist them with check-in and check-out.
Maintain a positive attitude and friendly demeanor.
Respond to all guest questions and requests.
Answer and forward phone calls.
Manage guest bookings and reservations.
Keep a tidy and orderly workspace
Processing meal and beverage requests and Accommodating general and unique requests.
diffusing conflict or tense situations with guests
Education
GEOPHYSICS · College
2016-09-14 - 2020-05-13
Houari boumediene university of science & technology
