Mahmoud Almujbber
HSBC Bank Qatar, Premier Relationship Assistant
Job Type
On the job
Location
Qatar, Doha
Personal Advantage
I am a professional with 15+ years of experience in Area of Sales, Revenue, Retention, Banking, Accounts management and
Administration works, Impacting organizational performance through exceptional business development, B2B & B2C sales,
Marketing and relationship management.
Job Preference
No Preference yet
Experience
Premier Relationship Assistant
2006-06 - 2007-12
HSBC Bank Qatar Assistant
Content
-Develop HSBC Premier customer base & establish long-term relationships
With an assigned Premier clientele portfolio.
-Coordinate the total wealth of your clients by matching our financial and
Investment product solutions to their financial needs.
-Understood new challenges in a different fields with different customers.
-Support improvement initiatives, and provide customer feedback on service
And ensure compliance with audit requirements and quality assurance.
Sales Supervisor
2008-01 - 2010-03
I Business Solutions Qatar Supervisor
Content
-Developed & promoted successful company sales & account management
Personnel in leadership positions to drive company growth.
-Applied strategic negotiation and sales closing skills to bring in new
Accounts over a month.
-Take proper care of customers & answer all their questions to help them
Get the most out of the company's services.
-Communicate with customers who have escalated issues to determine
Beneficial resolution & ensure timely follow-up to verify that complaints
Have been addressed and satisfied.
Direct Sales Supervisor
2010-05 - 2010-11
Dukhan Bank Supervisor
Content
Oversee the performance of 8 outside sales representatives to meet the
Monthly team goals. Develop sales representatives’ daily & long-term sales
Objectives to ensure optimal time & resource management. Provide
Professional training to maximize sales performance.
Responsibilities
-Coach & advice subordinates on how to target and increase sales
Opportunities by providing the necessary guidance and support to
Promote sales and service-driven culture.
-Monitor staff performance and provide improvement opportunities to
Enhance sales skills & product knowledge.
Achievements
Exceed expectations &achieved 90% of sales goals. Set rigorous sales
Expectations & regularly monitored performance to ensure peak sales.
Loyalty Complaints Executive
2011-10 - 2013-01
Ooredoo Qatar Executive
Content
-Ensuring that our members serviced with a high level of customer service
Both via email/phone from the team and that their queries are dealt with
To a high standard.
-Acquisition and portfolio marketing activity to drive desired behavior and
Achieve program KPIs.
-Customer insights, reporting, and analytics.
-Customer proposition and new product development.
-Suggested some ideas for a “Loyalty Management System” to be easy to use.
-Developed & implemented Loyalty Cases, & Reduced complaints as well.
Business Retention Executive
2013-01 - 2015-06
Ooredoo Qatar Executive
Content
-Managing & developing business accounts already on the base, ensuring
The continuation of repeat business from long-term key accounts and
Identifying new opportunities.
-Constantly achieving targets set on a monthly/quarterly basis.
-Maintain contacts with existing business customers.
-Act upon department personnel issues including timely performance
Reviews, counseling, and progressive disciplinary actions as needed.
-Liaising with the business account managers from all networks & driving Them to deliver sales through the B2B Chanel, while also offering a high
Level of customer service.
-Understand & discover each individual need and demand from customers.
-Have a thorough knowledge of the business customer offer and be able to
Present it to a wide audience of potential and existing customers.
-Prepare all needed reports for management.
-Supported & exemplified all company policies, including professionalism,
Teamwork, and positive communication, both internally & externally.
I am a professional with 15+ year of experience in Area of Sales, Revenue, Retention, Banking, Accounts management and Administration works, Impacting organizational performance through exceptional business development, B2B & B2C sales, Marketing and rela
2018-04 - 2020-01
Malomatia Senior Supervisor
Content
-Facility Management.
-Supervising GS team duties and attendance.
-Assets Management - Controlling all assets in the company & company’s
Accommodation.
-Vendor Management - Looking & communicating for suitable vendors.
-Assuring the availability of supplementary material for all company locations. (Stationeries, pantry items, al required items from GS department).
-Supervisory Drivers & Company vehicles.
-Department Budget Management.
-Follow up Risk Management / Risk Policy.
-Follow up on HSE Management / HSE Policy.
-Follow up on ISO-certified requirements.
-Generating monthly report Admin & Business Administration department.
Education
Information Technology · Acredited short courses
2003-08-01 - 2005-06-01
American Academy for Management & Technology
