Hamza ayad hamza
Four points by Sheraton Oran, Receptionist
Job Type
On the job
Location
Algeria, Oran
Personal Advantage
Friendly front desk receptionist with more than one years background providing clerical support.Skilled at operating multi-line telephone systems providing guest service and ordering supplles .Detail oriented and killed administrative professional keeps reception areas cleen.Neat and presentable to give positive impression to all guests .Efforlessly coordinate documents , digital files and correspondence to support high- volume operations
Job Preference
No Preference yet
Experience
Receptionist
2022-02 -
Four points by Sheraton Oran Staff/Employee
Content
Greeted guests and responded to guest inquiries, requests , and issues in a timely,personable, and efficient manner to resolve guest concerns. Informed customers about payment methods and verified credit card data . Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrival .
Provided information about hotel, restaurant, nearby attractions, available rooms ,rates,and amenities .
Reviewitems of note ro determine what needed to be communicated to staff of subsequent shifts .
Welcoming customers and ensuring their satisfaction.mastering the OPERA OFFICE ,MOBILE CHECK-IN,MOBILE KEY & MGS software . Perfoming the various tasks of CHECK-IN , CHECK-OUT & WALK-IN. Collection of cach , check & credit cards .Buils customer loyalty by creating the loyatly card. Coordination between other departments . Reviewed accounts and charge with guests at check-out .
in the night shift I process arrivals, assign rooms for arrivals, update profile arrivals, process balances, post cash payment tax, post no shows, close the system (end of day), make a VIP report to make it past the morning shift
Education
Mangement & commercial · Bachelor
2019-11-14 - 2021-08-14
INSIM Oran
