Stephanie Quintos
Rove hotels, Receptionist
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
Good day!
I'm writing this email regarding the open receptionist position in your company. With nine years of experience as a customer service representative and numerous achievements over the course of my career, I am confident that my skills and experience make me the perfect candidate for this position. I am currently working as a receptionist/ acting supervisor in charge at Rove hotels for 2 years. And, I have an intensive experience in customer service. I noticed in your job posting that you emphasized having specific skills sets in the realms of analysis, savings, organizational efficiency, and planning.
While my resume goes into finer detail regarding my day-to-day job roles, but I think it's worth re-emphasizing my major achievements during my career as a receptionist, which happen to match the skill set you are looking for exactly.
I am looking forward to discussing this position with you in more detail. I am certain that my qualifications and experience will allow me to meet exceed the expectations you have for the receptionist role
Thank you for your time and consideration.
Sincerely,
Stephanie Quintos
Job Preference
No Preference yet
Experience
Receptionist
2021-02 -
Rove hotels Staff/Employee
Content
• Receive guests to the hotel by greeting them warmly, attending to their inquiries, and also answering inquiries over the phone.
• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations canceled are effected immediately to avoid confusion.
• Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests' comfort and satisfaction.
• Handling end-of-day bookkeeping, auditing, and account reconciliation
• Complete all EOD tasks and ensure other departments have done the same
Education
Hospitality management · College
2007-01-12 - 2009-03-12
STI college
