 Conduct key briefing sessions to keep the rest of the reservations team abreast all relevant guest information.  Responsible for all reservation to make sure guest have a smooth arrival and departure experience including to cross check the billing instruction, comment from reservation and cashier, applying the correct rate code.  Know the daily inventory, yield and revenue management, and sell rates  Anticipate guest needs and offer services, amenities and activities accordingly (as well as room up sell)  Liaise with Housekeeping, Engineering, Royal Service and Security, as needed (i.e. VIP, GHA Member room set up, etc.)  Take ownership of guest’s issues and problems  Communicate issues and complaints to supervisors or managers on duty as necessary

Schedule appointments for patients and obtain accurate demographic information in computer medical program (address, phone, insurance, etc.).  Updating insurance eligibility and advice (self-pay) patient with needed information.  Inform caller of items to bring to their appointment, remind caller of cancelation policy and answer questions and offer information as requested, to provide patients-focused service and professional customer service.  Act as a liaison for the patients and health by directing calls to other departments as needed, use good judgment in handling calls, especially with urgent matter and problem solve quickly and efficiently.  Understand when a call needs to be escalated to physician/manager/triage nurse.  Service patients and their needs by making reminder calls as requested.  Reschedule appointments as needed and provide assistance with mailings and other projects as call volume permits.  Coordinating work between multiple departments ( Finncial councler, Medical record, Emergency department, etc ).  Optimized service procedure to increase customer salinification.  Handle and resolves patient complain in a prompt and friendly way.  Use courteous and professional telephone techniques and interpersonal skills while Scheduling-pre-registering patients to establish and maintain a report with patient’s physicians-office personnel and various hospital personnel while maintaining patient confidentiality – privacy.  Uses appropriate registration types and codes during registration –admission process identifies and assigns correct medical records.  Demonstrates an understanding and commitment to maintaining an environment that assures all individuals are treated with dignity and respect.