Prudence Ngorobi
Radission Blu, Upper-hill, Nairobi., Waitress
Job Type
On the job
Location
Kenya, Nairobi
Chat
Personal Advantage
Prudence Ngorobi is a young self motivated lady who has four years work experience in the hospitality industry. I have pursued a Higher National Diploma in Hospitality Management from the International Hotel and Tourism Institute. I am a fast learner, comprehensive in my work and an active team player. I am quite outgoing and flexible to different situations. I believe I would easily fit into your organization given a chance. I have excellent communication skills both written and oral. I work as a head waitress at The Nairobi Hospital where I have gained knowledge in leadership, service expertise, customer service, supervisory abilities and working under pressure. In my previous trainings at DusitD2 Nairobi, Enashipai Resort and Best Western Hotel, I worked in different departments and gained knowledge on how to carry out different tasks within the hotel industry. My job description has enabled me to hone my skills in handling guests in different situations as well as working and blending with fellow staff. I also learnt to handle pressure and work under minimal supervision. I enjoy interacting with guests in different situations and empowering people through information. Thank you for your time.
Job Preference
No Preference yet
Experience
Waitress, Hostess
2017-05 - 2017-09
Dusit D2, Nairobi. Staff/Employee
Content
Receive calls and make reservations. Ensure working space is clean and organized. Ensure all clients have been served and are comfortable. Present the bill to clients. Upsell organization's product. Solve complains and if I'm not able to report to my immediate supervisor. Clear and reset all tables.
Waitress
2018-02 - 2018-12
Radission Blu, Upper-hill, Nairobi. Staff/Employee
Content
Upsell menu items. Show clients to their tables. Receive calls and make reservations. Ensure working space is clean and organized. Ensure all clients have been served and are comfortable. Solve complains and if I'm not able to report to my immediate supervisor. Clear and reset all tables.
Head waitress
2021-05 -
The Nairobi Hospital Staff/Employee
Content
Ensure working space is clean and organized. Ensure all clients have been served and are comfortable. Solve complains and if I'm not able to report to my immediate supervisor. Clear and reset all tables.
Education
Hotel management · College
2014-05-01 - 2017-08-30
International Hotel and Tourism Institute
Popular members
Ihab Nassef
My "Why" is to build a healthy working environment and a culture of success, trust, and engagement. My areas of interest and passion are in Organization’s performance, development and transformation through close systemic coaching with their respective leadership board that drives real growth and transformation. I held a number of roles during my career spanning between corporates & service providers' operations, client consultant, Sales, and Strategy. In Trainera, I held senior positions in the Commercial, Operations, and Strategy teams that included leading a number of key initiatives including developing customized business simulations for more than leading companies in the MENA region such as Pepsi and P&G. I worked in various regional Learning and Development firms starting with Scitron for Training, T-Smart Training, Logic Management Consulting (KSA), Trainera for Learning & Development, Misr takaful insurance & fatura, as well as a freelance trainer & consultant with different service providers like EBI & Maven events. I have a wide cultural experience having lived in several countries across the MENA region as Saudi Arabia, Dubai, and now Egypt. I am also an active member in a number of Development activities supporting a number of NGOs and University Clubs; an active member of a group of Sports Coaching who are aiming to embed sustainable practices to improve athletes’ awareness and life. Being a business consultant, Iparticipated in several projects in both the public and private sectors in the Middle East during my career. I am Certified Coach from International Coach Federation (ICF), CIPD practitioner, certified master trainer from “Customer Focus – USA” content, “Simdustry – German” & “Wilson Learning – the USA”.
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