Thamsanqa Msimanga
Brunch and Cake, Captain Waiter
Job Type
On the job
Location
United Arab Emirates, Dubai
Chat
Personal Advantage
Self-Motivated and charismatic customer service professional with over 2 years’ experience in the UAE in an upmarket casual restaurant. Strong ability to deliver exceptional customer service, through good communication and following restaurant steps of service. I enjoy the challenge of walking up to and talking to (guests) and putting a smile on their faces through interaction. Looking to leverage as part of the food and beverage team.
Job Preference
No Preference yet
Experience
Captain Waiter
2020-12 -
Brunch and Cake Captain
Content
• Managed customer orders and accompanying bills with digital point of sale systems. • Maintained a sound knowledge of menu items to be able to answer customer questions, as well as upselling alternative food and beverages • Responsible for opening and closing procedures including cleaning and setting up for daily operations using JOLT and ZENPUT applications. • Conducted verbal surveys with the guests to ascertain guest satisfaction • Achieved the highest individual sales from 6 consecutive months through upselling. • Responsible for training junior staff in terms of SOPs and restaurant steps of service. • Assisted in other related tasks like inventory and purchasing. • Responsible for more supervisory roles like generating end of day reports and making weekly schedules.
Education
Economics · Bachelor
2010-07-30 - 2014-04-23
University of KwaZulu Natal
Banking and Investment Management · Postgraduate
2017-02-01 - 2017-11-30
University of KwaZulu Natal
Popular members
Dabeer Hassan
Dear Sir/Madam, This is Dabeer & I'm here to express my interest in a company for which I can make a difference & capitalize in giving outputs up to desire, expectations and to meet the intent of its leadership, having vast experiences in Data analysis, Sales coordination, managing teams reaching the standards of the destined organization, I hereby present myself to take up new challenges, to start innovation & taking up goal-driven tasks which have to be accomplished in a range of time. I am currently finishing my Bachelors in IT (Computer Software) from a well-reputed university in Dubai, apart from that at the same time I wish to not rust my skills but rather than to sharpen them thereby giving myself a clearer upper hand so when the opportunity is created. I wish to help people who're incapable of doing as helping others pleases and nurtures me more strength & it's always been my positive passion to leave a smile on someone's face The right kind of attitude has to be reflected upon in a certain type of ethic which has to be the backbone of an organization for it to function fruitfully with efficacy. Understanding the larger picture takes a broader mindset & and a clear eye-view of its everyday functioning. From top leadership to the last subordinate each should have a purpose, as we look today many are misguided or moving fast in the wrong direction. Having a daily understanding of varying demands, drastic changes in the market trends, shifting tastes are the core reasons behind it. It has always been the key to mastering an organization or a business. This is just my outlook on understanding from working in separate organizations. I have always learned from the drawbacks I’d look forward to meeting you so we can have a more detailed conversation or an interview would be very considerate and I thank you for taking time to your time to read Sincerely, Dabeer Hassan
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