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Marshel Ratugina

Best Western Plus Makassar Beach, Room Attendat

Job Type

On the job

Location

United Arab Emirates, Dubai

Chat

Personal Advantage

My name is Marshel Marianus Ratugina, and I am from Indonesia. I've been working in this field since 2016 till now. I have filled several positions such as: Butler, Housekeeping Supervisor and Asst. Operational Manager in different places. And now I work at Aloft and Element Me'aisem, Dubai as a Housekeeping Supervisor, Where I am focused on handling Laundry Operations as well as Rooms Operations.

Job Preference

No Preference yet

Experience

Room Attendat

2015-02 - 2015-05

Best Western Plus Makassar Beach Attendant

Content

Room Attendant (On Job Training) • Report directly to Housekeeping Supervisor • 4* property with 167 rooms • Make a beds • Replace guest amenities and supplies in rooms • Remove trash, dirty linen, and room service items • Greet guest and take care of requests • Straighten desk items, furniture, and appliances • Dust, polish and remove marks from walls and furnishings • Vacuum carpets and floor care duties

Housekeeping Floor Supervisor

2016-11 - 2018-04

Gammara Hotel Supervisor

Content

Pre-Opening Experience Room Attendant being promoted to Room Checker being promoted to Housekeeping Floor Supervisor • Report directly to Executive Housekeeper Manager • 4 * property with 256 rooms + 8 luxury cottages with private pool. • Inspect Room Attendant’s work performance within assigned section on daily basis to ensure the standards and productivity levels are being met and maintained • Oversee the closing of floors at the end of the day, ensuring the Room Attendant’s carts, Room Boy Station (RBS) and pantry are clean and restocked • Ensuring record of daily assignment are completed, signed off and turned into the housekeeping office on time • Maintain key control • Handle items for “Lost and Found” according to the standards • Monitor cleanliness and orderliness of Room Attendant carts, linen closets, control closets, stairways and landings • Oversee the daily assignment of duties, ensuring Room Attendants carry a work assignment • Report all progress of all out-of-order rooms • Initiate work orders for repairs and maintenance and forward to engineering. Follow through on each work order until completed • Assist with training housekeeping staff • Ensure completion of cleaning projects on a biannual basis • Daily inspection of guest rooms

Housekeeping Supervisor - Senior Butler in-charge

2018-10 - 2019-07

Lelewatu Resort Senior Supervisor

Content

(Preffered Hotel and Resort) Pre-Opening Experience Butler being promoted to Senior Housekeeping Supervisor (Senior Butler Incharge) • Report directly to Director of Rooms • Managing 11 staff; Housekeeping and Butler • 5* property with super luxurious 27 villas and massive areas • Dedicated butler services with hide away concept • Being pre – opening team in setting up all the administration workflow and keeping up the consistencies of its SOP in daily operational • Project handover and snagging as well as defect list are mandatory to be performed • Train employee in maintaining clean, organized and properly stocked work areas and equipment • Train and monitor Villa Attendant, Public Area Attendant daily to ensure that standards of services and cleanliness are understood and followed • Recognize and report all missing items, damaged or sub-standard fixtures and equipment • Inspect all assigned guestrooms both occupied and vacant • Monitor and maintain perfect cleanliness in all public areas of the resort as well as back of house • Maintain key control • Handle items for “Lost and Found” according to the standard • Report on progress of all out-of-order rooms • Assist and training housekeeping staff • Daily inspection of all villas

Assistant Operational Manager

2019-08 - 2020-02

Bali Management.Villas Assistant Manager

Content

• Report directly to Operational Manager • Hospitality/Property management with over 50++ luxury villas spread in several places • Managing, train, oversee and monitoring Housekeeping and Front Office operational • Plan and organize deep cleaning cycles and project relating to the villa • Prepare reports for management information • Recognize and report all missing items, demaged or sub-standard fixtures and equipment • Inspect all assigned guest rooms both occupied and vacant • Maintain key control • Handle items for "Lost and Found" according to the standard • Report on progress of all 'Out of Order rooms/villas • Attend weakly meetings with operational team • Attending resolving guest complaints • Welcome and assist check in process to Expected Arrival guest then escort guest to the villa

Housekeeping Supervisor

2020-04 - 2021-04

Bulgari Resort & Mansions, Bali Supervisor

Content

• Report directly to Asst. Housekeeping Manager/Exc. Housekeeper. • Managing, train, oversee and monitoring 37 staff; HK coordinator/Admin, Villa attendant, Laundry attendant and florist. • 5* property with super luxurious 59 villas, 5 mansions with private pool and massive areas. • Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. • Assist Housekeeping management in managing daily activities. • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. • Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Housekeeping Supervisor

2021-06 -

Aloft & Element Me'aisem Senior Supervisor

Content

Education

Hospitality & Tourism · Graduate

2013-06-01 - 2016-06-01

Vocational High School Mastar Makassar

English literature · Non Degree

2018-04-11 - 2018-06-11

British English School

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