Noor Mohammad Ali
Iberotel Miramar Al Aqah beach resort, Senior front office supervisor
Job Type
On the job
Location
India, Mumbai
Personal Advantage
A highly motivated and successfully working as a senior Front Office Supervisor and Trainee Duty Manager with
Over 9 years of progressive experience in performing reception and front desk activities. Ability to handle a variety of
customer service and administrative tasks and resolve customer issues with expediency. Professional in telephone
and front-desk within a high-volume environment. Calmed upset/angry customers researched and rapidly solved
problems and rebuilt client trust to prevent the loss of key accounts. Restored organization to personnel, financial and
operational records and accelerated data input, processing and retrieval times. Consistently praised by management
for the quality and attention to detail, exemplary customer service delivery and team-player attitude.
Job Preference
No Preference yet
Experience
Senior front office supervisor
2014-04 -
Iberotel Miramar Al Aqah beach resort Senior Supervisor
Content
Supervise front desk agents, ensuring the correct sequence of events for proper registration and check
out of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration
cards, posting charges….and over all cleanliness and organization of front desk. Perform a combination of
supportive functions, with the percentage of time performing each function to be solely determined by
the manager based upon the particular requirements of the hotel. Maintain a daily log of the guest’s
opportunities with corrective action steps. Follow up any unresolved situations in timely manner and pass
on appropriate information to the manager for handling. Implements and monitors the job combination
between reception and cashiering. Prepare the weekly schedule of the guest service agents.
Education
Commerce · Bachelor
1992-06-10 - 1995-10-10
Ghanshamdas poddar commerce College
