FLORENCE TAMUGWANIZA
Eliana Hotel Kampala, Senior Waitress
Job Type
On the job
Location
United Arab Emirates, Dubai
Personal Advantage
I am a friendly and highly enthusiastic lady. I am confidence that I have the skills, qualities and qualifications needed to excel in the role. I am a fast learner; I possess excellent problem-solving capabilities, I have a good communication skills, and I can manage a significant work load.
I have a an impressive track record. For example, in my previous role I was praised by my supervisor for helping the company find ways to stop the too much complaining from the guests by improving on the customer care services. The type of person I am means I always act as a positive role model for the company, and I will always make sure I take responsibility for my ongoing professional development.
Job Preference
No Preference yet
Experience
Service Attendant
2018-10 - 2019-09
Igar Plaza Hotel Attendant
Content
● Acknowledge customers within 10 seconds of entering the outlet
● Meet and greet, suggest drinks and nibbles to start.
● Preparing food such as sandwiches, grinding and blending coffee beans, brewing coffee and tea and serving to customers
● Counting float at the beginning of my shift and at the end before hand over
● Making coffees, teas, fresh smoothies and fresh juices for customers
● Explaining any promotion related deals
● Suggestive selling of company merchandise to increase sales
● Maintaining hygiene of the store at all times
Senior Waitress
2019-12 - 2020-06
Eliana Hotel Kampala Attendant
Content
● Allocate service attendants with sections of service during their shift.
● Checking on guests to offer any additional assistance and to ensure everything is alright.
● Ensuring all areas are clean and tidy.
● Monthly inventory and ordering new items for operation.
● Training new joining colleagues and assigning them with duties and responsibilities.
● Following up on all maintenance areas in the outlet.
● Greet all arriving guests with a friendly smile.
Front Desk Attendant
2020-07 - 2021-03
Jinja Nile Resort Attendant
Content
• Perform simple bookkeeping activities, such as balancing cash accounts
● Maintain a neat and clean work station
● Compute bills, collect payments and make change for guests
● Greet and assist guests with luggage, to and from vehicles as well as to and from the rooms
● Place timely welcome calls to ensure each check in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by the guests to ensure they wake up freshly and ready to take on the day
● Verify customers’ credit, and establish how the customer will pay for the accommodation.
Education
HOSPITALITY · Graduate
2017-09-05 - 2020-02-17
YMCA
