Personal Advantage
I am the front desk, the first point of contact for visitors and guests. I am responsible for greeting guests, answering their questions, and directing them to their destination. My role is to provide excellent customer service, maintain a clean and organized lobby area, and handle administrative tasks such as checking-in and checking-out guests, managing reservations, and handling phone calls and emails. I am knowledgeable about the services and amenities offered by the establishment and can assist guests with any inquiries they may have. My priority is to ensure that all guests have a pleasant and comfortable stay.
Job Preference
No Preference yet
Experience
Receptionist
2017-02 - 2019-05
Serena Hotel Reservation
Content
Assisted with scheduling appointments and meetings
Maintained and updated company records and databases
Provided support to other administrative staff as needed
Managed and responded to incoming emails and phone calls
Coordinated travel
Front Desk Receptionist
2022-02 -
Fairmont Hotel Good
Content
Provided excellent customer service to clients and visitors
Greeted and welcomed guests in a professional and friendly manner
Managed incoming and outgoing mail and packages
Scheduled appointments and meetings using Microsoft Outlook
Managed incoming and outgoing mail and packages
Education
Kenya Certificate of Secondary Education · Certificate
2008-01-08 - 2012-11-22
High school
Hotel Reception and Front Desk · Certificate
2023-04-03 - 2023-04-06
College
