• Perform all check-in and check-out tasks. Manage online and phone reservations, inform guest / customers about payment methods and verify their credit card data • Performs all audit procedures as set forth by the Hotel and company, on a nightly basis Audit, balance, post and report on food and beverage charges to ensure accuracy and proper cash handling procedures are followed. • Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures to ensure accuracy and proper cash handling procedures are followed. • Provide information about our hotel, available rooms, rates, and amenities. Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms. Respond to clients’ complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests • Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments • Ability and willingness to work any shifts, including weekends and holidays, with no guaranteed set schedule and likely spilt days off, possibly working fewer than and/or more than the expected hours per week as business volume dictates. • Security conscious with respect to guest/ staff/ hotel property/ welfare and to report suspicious