Guest Service Manager

 Provides a courteous and professional service at all times.
 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
 Ensures high standards of personal presentation & grooming.
 Maintains positive guest and colleague interactions with good working relationships.
 Exercises responsible management and behaviour at all times and positively representing the hotel and Hyatt International.

Opera system , office software