IT APPLICATION MANAGER

PROFILE

Summary:

As the E-commerce Web & App IT Solution Owner, you will lead the development, integration, and optimization of our e-commerce platforms, bridging the gap between our online and brick-and-mortar retail presence. You will act as the subject matter expert for our e-commerce ecosystem, ensuring seamless system integration, effective vendor management, and exceptional customer experiences across all touchpoints.

 

Key Responsibilities:

 

Project Management: Lead and execute e-commerce projects from conception to launch, defining scope, timelines, budgets, and resource allocation.
Technical Integration: Oversee the integration of e-commerce platforms with backend systems (inventory, order fulfillment, CRM, ERP, Payment Service Providers).
eCommerce Lifecycle Management: Oversee the entire lifecycle of the eCommerce Web and App ecosystem, from initial implementation and configuration to ongoing maintenance, upgrades, troubleshooting, and support.
Vendor Management: Build and manage relationships with key vendors, ensuring deliverables meet quality and timeline standards.
Technical Expertise: Serve as the subject matter expert for e-commerce web and app technologies, providing guidance to internal teams and vendors.
Continuously analyze platform performance and implement optimizations to enhance user experience and business outcomes.
Collaborate with stakeholders to develop and implement an omnichannel strategy that integrates e-commerce with brick-and-mortar operations.

 

Required Skills and Experience:

 

5+ years of experience in e-commerce (web, App) project management, preferably in a retail environment with both online and offline channels.
Proven track record of leading complex projects and managing vendor relationships.
Strong understanding of e-commerce platforms, web and app technologies, system integration methodologies, and industry standards.
Excellent IT project management skills, including experience with Agile/Waterfall methodologies and tools (JIRA, Asana).
Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams, stakeholders, and external vendors.

 

Systems Expertise:

 

E-commerce platforms (e.g., technical configuration and/or management of Salesforce Commerce Cloud, Shopify, Magento, etc.).
Web and app technologies (e.g., HTML, CSS, JavaScript, React, etc.).
System integration methodologies (e.g., API, EDI, etc.).
Payment gateways and processors (e.g., Cybersource, Conekta, PayPal, Buy Now Pay Later, etc.).
Marketing technology platforms (e.g., Google Analytics, Google Tag Manager, Salesforce Marketing Cloud, etc.).

 

Preferred Qualifications:

 

Experience with Salesforce Commerce Cloud and Google Firebase.
Knowledge of retail operations, customer behavior, and e-commerce trends.
Certification in project management (PMP, Agile Certified Practitioner).
Bachelor's degree in computer science, information technology, or related field.