B2C CUSTOMER SERVICE ASSOCIATE - GERMAN SPEAKING

PROFILE

Who are you?

Profile:

Passionate about Customer Experience.
Proven success record in a fast paced, constantly evolving sales and support environment.
Strong communications skills, including exceptional writing and editing capabilities.
Ability to demonstrate a continuous-improvement mindset.
Patient and Empathetic.
Strong Organisational Skills and ability to work toward agreed department targets: Sales, SLA’s and KPI’s.
Ability to work under pressure and adapt quickly to adverse situations.
Collaborative and Team Orientated.

Minimum Experience:

Sales and Client Relationship experience in luxury or exclusive brand (Retail or e-commerce a distinct advantage).
Ability to identify sale opportunities including upselling and cross selling.
Customer Service experience in luxury hospitality industry, call center, contact center or IT Support, etc.
Salesforce\SAP\MS Suite.
Fluent in English & German (another EU language a distinct advantage).

We are looking for passionate people who can work as a team. Communication and collaboration is at the heart of our company and we are looking for someone who can excel in this environment.