Outlets Manager

The stories begin here at Parmelia Hilton Perth: 

As you step into our iconic hotel, you are entering a world of urban sophistication, all with the very best of Perth at your doorstep. Conveniently located next to Perth Convention & Exhibition Centre and seamlessly connected to Brookfield Place commercial & retail precinct, Parmelia Hilton offers a sophisticated retreat from the citys hustle and bustle. 

Also home to Samuels on Mill, renowned brasserie-style restaurant and bar, whose seasonal menus celebrate the finest of West Australian makers & produce. Beyond dining, our hotel boasts 308 five-star guest rooms, including 10 suites, along with an Executive Lounge, heated outdoor swimming pool, fully equipped fitness centre and dedicated events floor. Whether guests are seeking facilities for business or leisure, Parmelia Hilton Perth offers the perfect blend of comfort & convenience. 

Welcome to A World of Opportunities 

Why do we enjoy working here? This is more than just a workplace.  

Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.
Here they support you and encourage your individuality.  
Here you will meet incredibly inspiring people you can call friends, for life.  
Here we are incredibly passionate about delivering special comfort moments to our guests and colleagues. 

We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step. 

A World of Rewards 

Dry cleaningfor your business attire laundered 
Complimentary fresh and healthy meals when on duty catering  
Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.  
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON! As well as a free stay at the hotel on the successful completion of probation  
25% off Food and Beverages (subject to individual outlets)
Team Member Referral Program offered at a rate of $100 per a successful referral  
Holiday: 4 weeks plus public holidays  
Discounted Bupa health cover
Modern and inclusive Team Members areas
Recognition non-stop all year long! 

We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide. 

  

Parmelia Hilton Perth, where luxury meets convenience in the heart of Perth CBD.

Responsibilities:

Create exceptional Guests experiences
Provide and maintain a safe, happy and productive work environment
Work, health and safety management

Operational Management: 

Oversee the daily operations of all dining outlets within the hotel, ensuring efficiency and adherence to brand standards.
Coordinate with chefs and kitchen staff to ensure timely and high-quality food preparation and presentation.
Manage inventory, order supplies, and control costs to optimize profitability while maintaining quality. 

Guest Experience and Service Excellence: 

Ensure that guests receive exceptional service, addressing any complaints or issues promptly and effectively.
Implement and maintain high standards of customer service, training staff to meet these expectations.
Monitor and respond to guest feedback to continuously improve the dining experience. 

Team Management and Development: 

Recruit, train, and supervise restaurant and bar Team Members, fostering a positive work environment.
Schedule shifts and manage staff performance, providing ongoing training and professional development opportunities.
Ensure compliance with health and safety regulations, maintaining a clean and safe environment for both guests and employees. 

 
About You

Approved Manager
Strong understanding of Liquor Act and WA legislations
Hospitality and supervisory experience
Strong communication and coordination skills
Positive team player, responsible, organized, and self- motivated                                                    
Patient, proactive, and ability to work under pressure
Enthusiastic and eager for knowledge, wanting to develop hotel/hospitality career


We are open to confidential conversations with candidates about the role as part of the application and recruitment process.  Please email hr_perth@hilton.com if you have any questions in regards to the job opportunity.  
 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! 

Hospitality Integrity Leadership Teamwork Ownership Now 

With a fresh, modern expression of its rich, authentic, legacy, Waldorf Astoria provides guests the exceptional environment and the personalised attention of the True Waldorf Service in Landmark destinations around the world.  

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