Assistant F&B Manager i/c Banquets

The Assistant F&B Manager supports the F&B Manager to run daily F&B operations with main focus being on the management and performance of Banquet operations and in creating exceptional guest experiences.

·       Are you passionate about excellent food and drink?

·       Can you inspire your team to deliver excellent customer service every time?

·       Do you think breakfast is an important start to the day?

·       As a manager, are you supportive and inclusive?

If so, this role is made for you!

KEY RESPONSIBILITIES

As Assistant F&B Manager i/c Banquets, you will:

 

1.       Commercial Performance

·       Achieve the C&E Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience

·       Partner with the Culinary and Commercial teams to create attractive C&E concepts, menus, products and promotions that drive revenue and profit and meet client expectations

·       Manage the C&E departmental budget and forecast effectively.  Review departmental results - including sales, costs, profit margins, client satisfaction - and take action with the F&B management team to improve performance

·       Support the daily F&B operations effectively to deliver strong commercial performance, supporting the business plan developed by the F&B Manager

·       Review departmental results with the F&B Manager - including sales, costs, profit margins, covers, guest satisfaction - and implement action plans to improve performance

 

2.      Exceptional Guest Experiences

·       Deliver high-quality, well-presented food and drink to meet customers’ needs

·       Champion Hilton’s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste

·       Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&B operations team 

·       Make sure that food allergies, dietary requirements and guest modifications are treated with absolute seriousness

·       Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty

 

3.      Great Working Environment

·        Support the F&B Manager in managing, training and motivating the F&B Operations Team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals 

·        Practice great people management, from recruitment to training to succession planning and recognition

·        Work with the F&B Manager to develop an efficient workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines

·        Assist the F&B Manager to schedule Team Members’ working time efficiently, offering flexibility where possible and minimizing overtime costs

·        Communicate well and often, building great relationships with key stakeholders.

 

4.     Day-To-Day Essentials

·         Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times

·         Assist the F&B Manager to make sure opening and closing procedures are carried out correctly at each F&B venue, including financial reports and reconciliations

·         Ensure F&B operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected  

·         Support the F&B Manager to manage F&B inventory, stock control and purchasing, in line with hotel guidelines

·         Keep up to date with what’s happening in F&B – current and future trends, C&E propositions, markets, ingredients, competitors and suppliers – to drive innovation & attractiveness.

WHO ARE WE LOOKING FOR?                                                                                                                      

We’re looking for a manager who is passionate about food and drink, with at least 2 years’ experience in a similar role.  Experience in luxury hotels and destination venues would be an advantage. 

To be successful in this position you will have:

·        Commercial focus, with ability to deliver exceptional business performance and results

·        Good people management skills, experienced in managing, developing and motivating a large team and working effectively with other departments.

·        Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations

·        Customer focus, maintaining the highest standards of service to create memorable guest experiences

·        Effective relationship management skills to build good working relationships with key stakeholders,

·        Adaptability and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure. 

You will be also fluent in English and preferably Dutch, comfortable using F&B systems and MS Office. 

Dutch or EU national.

WHAT DO WE OFFER?

·       A competitive salary and benefits package

·       Worldwide career opportunities

·       Access to leadership development programmes and hundreds of courses through Hilton University

·       Industry-leading Team Member travel rates through Go Hilton

·       Wellbeing initiatives to help you thrive and be your best self

·       A workplace to be proud of

·       Opportunities to be recognized for being awesome and doing a great job

USEFUL TO KNOW:  This position is full-time and may require working weekend and/or evening shifts.