Reservations Coordinator

Reservations Coordinator
Beyond Assisting Guests, It's Ultimate Stay Creator at DoubleTree by Hilton Perth Waterfront

The stories begin here at DoubleTree by Hilton Perth Waterfront:

Situated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct. The 229-room hotel boasts stunning panoramic river and city skyline views. This stylish full-service hotel is home to Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities. DoubleTree by Hilton Perth Waterfront has been awarded the prestigious AHA WA, Superior Accommodation Award in 2023, 2021 and Reel Kitchen has been awarded AHA WA, Contemporary Cuisine Award in 2023.

Welcome to A World of Opportunities

Why do we enjoy working here? This is more than just a workplace.

·         Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.

·         Here they support you and encourage your individuality.

·         Here you will meet incredibly inspiring people you can call friends, for life.

·         Here we are incredibly passionate about delivering special comfort moments to our guests and colleagues.

At the DoubleTree by Perth Waterfront, we are proud to guarantee every team member at the hotel a wage of at least $23.23 per hour for permanent team members and at least $29.04 for casual team members!

We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.

 

A World of Rewards
Dry cleaning allowance for your business wardrobe
Complimentary fresh and healthy meals when on duty catering
Grow your Career your next position could be as a Team Leader or Supervisor.
Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON! As well as a free stay at the hotel on the successful completion of probation
25% off Food and Beverages (subject to individual outlets)
Team Member Referral Program – offered at a rate of $100 per a successful referral
Holiday: 4 weeks plus public holidays
Discounted Bupa health cover
Modern and inclusive Team Member’s areas
Recognition non-stop all year long!

 

We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.

 

Providing Effortless Comfortable at DoubleTree by Hilton Perth Waterfront

Responsibilities:
Manage telephone/email queries in a prompt, accurate, and professional manner
Identify new contacts, develop sales leads, and respond to sales opportunities
Effective advice on products and services knowledge
Meeting revenue targets
Assist in group forecast, materialisation reports, loyalty program, sales strategy, and group bookings management
High standard customer service and personal presentation
Maintenance of system and procedures
Workplace health and safety duties

 

About You:
Committed to high-standard of service and driven to succeed in hospitality industry
Knowledge of hotel property management systems
Previous experience in reservations/sales/hotels
Positive attitude, resilient, and effective communication
Confident telephone manner and tech-saavy
Strong organisation/administration skills
Excellent grooming standards

 

We look forward to welcoming you to our hotel and to giving you the opportunity to work with our fantastic Managers, who can coach and develop you in achieving your personal goals in your future hospitality career.

We are open to confidential conversations with candidates about the role as part of the application and recruitment process.  Please email hr_perth@hilton.com if you have any questions in regards to the job opportunity.

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

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