FO Management Trainee

FO MT JD: Check Elite Members and VIP ensure room/s are blocked according to special requests.
 Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and confirm that Housekeeping and Room Service are informed.
 Enrol guests in Marriott Rewards programme.
 Handle and solve guests’ complaints or assisting them with enquiries.
 Provide information about the hotel and the surrounding community.
Keeping Executive Lounge and Library in tip top condition and maintain cleanliness round the clock.
 Preparation for breakfast and cocktails daily and ensure food quality and service is maintained at the best for total guest satisfaction.
 Monitoring the supplies and maintenance of all Executive equipment, Food& Beverage dishware and tableware, And process monthly inventory punctually.
 Update guest profile in Fidelio when necessary especially when guests’ personal preferences mentioned over conversation.
 Ensure area is covered at all times and should never be left unattended at any point of time.
 Ensure all follow-ups are promptly and accurate:
Providing Business Centre Services
Concierge Services