Front Office MT

Provide operational support to the functions of Front Office and the hotel. Provide courteous and efficient
service to guests. Assure the highest level of product and service are delivered.

Maintain guest relations with foreign guests and improve guest satisfaction

Co-ordinate daily operations of the Front Office to maximize profit and guest satisfaction

Familiar with Front Office Standards and Procedures

Familiar with the knowledge of room locations, room types, rates, discounts, hotel facilities and their hours
of operation, special promotions etc.

Resolve foreign guest complaints. When needed, refer the matter to the Guest Service Manager or
Assistant Manager

New employee orientation training, basic service training,IHG mylearning courses, personal development plan ect.
Three meals for free

Asuitable accommodation in the hotel during the term of internship

Full uniform with black leather shoes