Senior Project Manager

Strategic Project Delivery & Analysis
•    Lead full lifecycle project management of IT and digital transformation initiatives across APAC and global regions.
•    Prepare business cases, proposals, and reports for senior leadership and global stakeholders.
•    Deliver projects on time and within budget through structured methodologies (e.g. Agile, PMP, PRINCE2).
•    Establish and refine operating frameworks, SOPs, and escalation procedures to drive service quality and resilience.
Financial & Cost Management
•    Support financial planning including cost projection and optimization, P&L alignment, and vendor contract management.
•    Align financial planning with strategic IT goals to maximize return on investment and drive cost efficiency.
Customer Experience & Service Excellence
•    Drive operational excellence through process standardization, automation, and Lean improvements.
•    Collaborate with regional stakeholders to identify pain points, improvement opportunities, and automation potential.
•    Monitor and enhance customer experience metrics, ensuring user satisfaction and service quality.
Outsourcing Performance Management
•    Responsible for the management of local outsourcing team; overseeing performance reviews, skills assessments, training, and career development planning for team members.
•    Foster a culture of accountability, agility, and high performance across the operations and project teams.
Work Location: Malaysia-Kuala Lumpur

Education & Experience
•    Bachelor’s degree in IT, Engineering, Business, or a related field.
•    Minimum 5 years of experience in IT related projects and operations management, ideally within shared services or MNC environments.
•    Proven experience in P&L ownership, cost management, cost optimization, and strategic vendor engagement.
Technical & Operational Expertise
•    Hands-on experience in IT asset management, data analytics, process digitalization, and automation.
•    Proficient in project and ticket management tools such as Jira, Confluence, and ServiceNow.
•    Strong grasp of ITIL, Agile/Scrum/Lean methodologies, and project governance frameworks (e.g., PMP, PRINCE2).
Soft Skills & Domain Relevance
•    Bilingual proficiency in English and Chinese (spoken and written) to collaborate with teams in other countries; familiarity with APAC cultural practices is a plus.
•    Ability to thrive in fast-paced, high-growth environments, particularly in the internet or technology industry.。加分项：