Housekeeping Manager

Under the direction of the Assistant / Director of Housekeeping, the Housekeeping Manager is responsible for managing the daily operation, focusing on the guest experience by executing and driving the Housekeeping Department service, quality standards and employee engagement activities. The scope includes maximising revenue and profitability, managing costs and productivity.

Develops detailed understanding of the market and guests’ need
Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention with preferences noted
Leading employee engagement activities
Delivery of hotel-wide and departmental communication
Conducting Annual and Mid-Year Performance Reviews
Coaching and offering regular feedback sessions to employees
Implementation of departmental specific training programmes
Budgeting and forecasting
Implementation and maintenance of brand standards and standard operating procedures
Implementation of quality assurance programmes - I Toolkits
Conducting market and competitor analysis
P&L analysis including productivity and cost management
Implementation and maintenance of brand standards and standard operating procedures
Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change
Identifies opportunities to improve profitability of own area

The ideal candidate should have a minimum 3 year experience in a similar role within hospitality industry
Furthermore a person with detailed knowledge on housekeeping within a quality brand
Good English communication skills are essential both oral and written
High school diploma or equivalent preferred
Experience with Hotel Property Management System, Opera
Proactive with a meticulous eye for detail
Strong organizational, supervisory and communication skills
Able to convey information and ideas clearly (Communication)
Work well in stressful, high-pressure situations
Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and Guests
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy and cooperativeness
Able to coach, train, manage and develop skills of a large team of employees
Good knowledge of P&L Reports
Able to achieve departmental targets within the allocated budget
Able to develop supervisors and room attendants to the next position