Front Office Agent (m/f/x)

Steigenberger Grandhotel Handelshof Steigenberger Hotels AG

Front Office Agent / Receptionist (m/f/x)

Your tasks.

• Support of international guests from welcome to farewell• Coordination of individual guest wishes• Professional complaint handling
• Active upselling with premium model and recommendation of special F&B offers
• Intensive exchange with the relevant departments of the house• Acceptance and processing of
room reservations


• Conscientious cash management and correct Revenue recognition
• Guiding trainees

Our ideas.

• You have the host gene!
• After successfully completing your training in the hotel industry, you were able to gain professional experience in a comparable position.
• Your use of Opera (preferred) or a comparable system is well-versed.
• You like to communicate very well in German and English.
• You approach our guests empathically and professionally.
• A very well-groomed appearance and a positive and respectful interaction are a matter of course for you.
• For you, success in the team counts.
• In stressful situations, you will keep track and remain professional.
• You are generally willing to work in shifts as well as on holidays and weekends.

Our benefits.
• Attractive remuneration with binding salary increase
• Christmas and holiday pay
• Night bonuses
• Growing holiday entitlement
• Company pension scheme
• Capital-forming benefits
• Very attractive employee rates and F&B discounts in Deutsche Hospitality
hotels• Family & Friends offers in many DH hotels
• Special offers about Corporate benefits
• Free cleaning of uniforms
• Job ticket with monthly allowance
• Possibility of
a company bicycle• Free soft drinks, water & coffee
• Employee catering
• Regular events
• Bonus for recruiting new employees
• Various flexible training opportunities with own e-Campus & own academy
• Employee Assistance Program (prof. support in all situations)• Employee self service (leave requests, salary letters, update of own data etc. via app)