Team Manager - Clientelling

PROFILE

ESSENTIAL DUTIES & RESPONSIBILITIES

TEAM DEVELOPMENT

Set individual and team goals and objectives; proactively assess and manage performance against expectations
Ensure a positive team spirit, keeping the team motivated to achieve business objectives 
Ensure training program is in place and delivered for all team members, particularly along client experience, policies and product knowledge
Supervise recruitment, evaluation and development of the team/direct reports, maximising individual potential and ensuring succession plans in place for key positions
Ensure that each member of the team also acts as a representative of the brand
Develop and maximise use of the team to contribute toward client experience 

CREATE & DRIVE A CLIENTELING MINDSET

Create a client centric mindset at the store level, making it an integral part of the Client Advisor & management roles
Spend time on the shop floor inserting yourself into the selling ceremony when necessary, and actively coaching the team to embed a client centric mindset and leverage business opportunities
Provide analysis and feedback on clientele and product line performances, to be able to develop and implement action plans to deliver results
Work closely with Client Development and Events team to develop outreach campaigns, events & animations to recruit new clients engage existing clients
Be fully aware of the communication/global marketing and events calendar and strategies developed to ensure that the sales team is properly informed of all relevant activity
Monitor and be accountable for clienteling KPIs related to the store, propose specific actions plans to improve performance and establish the store and the Region as ‘best in class’
Get to know clients and consequently oversee client selection for events and experiences 
Work with the store teams to embed and improve ICON utilisation across the team to drive top client development and store qualitative information
In collaboration with Client Development, Retail Learning, and store management team manage ICON outreach within the store and ensure the optimal use of the tool as well as the integration of the tool with the local clienteling strategy
Work with HO to optimise and improve tool usage, support managers in embedding it within the teams

THE CLIENT EXPERIENCE 

Oversee store’s animations/events, closely monitor ROI, set realistic and ambitious objectives
Be fully responsible for the client entertainment budget, be proactive in proposing alternatives and cost saving solutions for it
Manage Client Gifts: order through HO, allocate them and monitor
Ensure daily operations and functions are carried out in line with company policies and procedures
Ensure Louis Vuitton standards are applied and maintained at all times across the division in the presentation/merchandising, client experience and back office activities