Direct-To Consumer Director

PROFILE

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Qualifications, Experience & Required Skills

Proven and dynamic Luxury Retail leader with Hospitality environment experience, who is motivated to lead field teams, has successfully implemented cultural changes, driven new service expectations for both frontline and back office, and is highly committed to meeting client expectations. This person should embody our Chandon Hospitality

 

Education & languages

College degree preferred or applicable experience
BA/ BS required; MA/ MBA preferred.
Ability to read and interpret general business documents, including writing reports and business correspondence
English mandatory, second language is a plus

 

Professional experience & know how: Customer service experience is required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

15-20 years of experience in Business management, marketing background is a plus
Experience in Luxury, Retail, Hospitality or tourism  
International experience outside US and with EU partners
Proven project, planning, POS & team management experience
Deep understanding of DTC business is highly recommended

Technical & Management skills:

Luxury business background, able to achieve the fine balance of sales returns and brand building
Capability to demonstrate high-standards & warm hospitality attitude (smile, generosity, empathy, genuine enthusiasm, capacity to build rapport) and clienteling
Strong retail / hospitality skills, performance & team management, high-quality standards & results oriented
Merchandising supervision and execution, floor layout and operations requirements, gross margin and dollars / square foot analysis, P&L analysis, trade / brand relationship management
Ability to mentor teams and cultural change leadership to implement new service expectations both for the frontline staff, back office staff and team managers
Interest in talent assessment and people development, operations and strategic initiatives implementation

 

Personal & Interpersonal skills:

Client oriented, positive and motivational, highly engaging leadership style, effective in delivering results in challenging situations
Detail-orientation, self-motivation, proactive problem solving, follow-through and ability to work with limited supervision are vital to the success of this position.
Strong team player, excellent communication skills both within and outside of the organization.