Service Manager -Hospitality Operations and Trainings

• To plan, organize and coordinate within Venue Operation - Hospitality regarding all the internal trainings
• Preparing Training Material / Presentations
• To audit the trainings
• To release Quarterly Training calendar to all the section of Venue Operation - Hospitality
• To prepare the TNA for the Venue Operation – Hospitality
• To coordinate with HR regarding the external trainings, nominations, attendance and certificate distribution
• To coordinate with HR and BU Head for scheduling and planning Management Trainings
• Team members development and satisfaction
• Plan and organise the Reward programme for the team members
• To lead the internship Hospitality Operations programme including training / performance feedback and educational sessions
• To conduct Induction for the new joiners of Venue Operation - Hospitality on the joining day
• To prepare monthly Audit Schedule and submit to Director – Venue Operation Hospitality
• To conduct Audits in Wedding / OSC / MICE events and share the Report
• To keep the Audit tracker updated on monthly basis and share with the line manager
• To support in operation as and when required for large events
• Follow & implement the DWTC Policies, Procedures and Guidelines.
• To Protect All DWTC Assets during event within or outside DWTC
Other duties as needed or required and deals with confidential information and/or issues using discretion and judgment.
(Add if applicable and weightage to be assigned).

Formal Education
• Hotel Management Graduate or Diploma in Hospitality
Or 2 years training experience in Hospitality Industry
• 2 years’ experience in F&B Operation at similar level of establishment

Work Experience
2 years training experience in Hospitality Industry in similar type of establishment

Skills and Knowledge
• Excellent written and verbal communication Skills
• Excellent presentation and Briefing Skills
• Leadership Skills
• Motivational Skills
• Planning Skills
• Attention to detail
• Decision Making
• Self-Organization and Time Management Skills
• Excellent English Language Skills
Training
• Certified Hospitality Training (Preferred)
• Communication / Briefing