Food and Drink Administrator

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

A new era begins at the London Hilton on Park Lane. 

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Salary: £24,336 per year + service charge 

Shift pattern Monday to Friday 9-5, with expected flexibility to work outside of these hours for special events according to business needs.

BENEFITS

·       28 days paid holiday increasing with service

·       Exclusive high-street discounts through Perks at Work portal

·       Industry-leading Team Member discounts on hotel stays for you, your family and friends

·       Access to leadership and development programmes through Hilton University

·       Worldwide career opportunities and wellbeing programmes to help you thrive in the workplace

·       Reward programmes, incentives and team member recognition, as well as long service awards

·       50% off in Hilton restaurants and bars (subject to individual outlets)

·       Refer a Friend Scheme

·       Opportunities to be recognised for being awesome and doing a great job

·       Free meals on shift

The Food and Drink Administrator is responsible for assisting the F&D Departmental Managers with various administrative tasks, with a key focus on;

Coordinating of (group) bookings and inquiries of the various Food and Beverage outlets.
Assisting and covering the F&B Cost Controller
Assist the Food & Beverage Manager with various administrative tasks and projects
Training admin support

SALES & GUESTS SERVICE 

Achieving budgeted sales and ensuring that all employees know the targets of the department, including the monthly sales targets.
Take careful note of guests’ requirements and take these into consideration
Support with the handling of (individual) reservations for Park Corner Brasserie & Revery Bar coming in via telephone during peak times.
Support the departmental managers in the handling of group bookings including inquiry handling, site inspections, event planning, contracting and handling of payments.
Support the departmental managers to ensure the content on our advertising platforms is always up to date and appealing.
Efficient handling of guests’ complaints and their follow-up.
Support the departmental managers in the monitoring and responding to (online) guest feedback received

PLANNING, ORGANISATION & SUPERVISION

 Ensuring a smooth service at the highest standards of quality in all aspects of the operation, guaranteeing that brand values and standards are never compromised
Obtain information daily on the occupancy of the hotel and the activities in the hotel.
Prepare Food & Drink outlet business and event update for weekly operations meetings.

AMINISTRATIVE TASKS & FINANCIAL PLANNING

File documents received in the files provided for the purpose (e.g. event orders, memos, reports).
Handling of relevant invoices according to the hotels’ standards and procedures; Reviewing the PTP list on a weekly basis, communicating any F&B related invoices that require follow-up with the relevant outlet managers.
Generally assist with and able to independently complete a series of tasks (holiday cover) which fall under the responsibility of the F&B Cost Controller including but not limited to general reporting tasks, controlling the beverage stock / cellar management and Agilysys requirements.

ELIGIBILITY

In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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