Director of Operations - Franchise

Job Requirements


We are looking for an experienced hotel professional with solid leadership abilities who can grow with us at the DoubleTree by Hilton Clarksville Riverview. You will collaborate with our General Manager to plan and oversee the hotel's daily operations and assume the GM responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a full-service experience. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and Brand Standards.

 

Responsibilities:




●       Compose an annual budget in coordination with department heads and the General Manager, and perform audits throughout the year to ensure profitability

●       Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations

●       Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention

●       Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service

●       Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations

●       Assist in day-to-day operations within all departments 



Work Experience


●       Superb communication skills, organizational skills, and problem-solving skills

●       A proven record of experience managing a team, preferably in a hospitality role, is required

●       Flexible schedule

●       This role requires a strong emphasis on putting the guest and team members first.

●     Prior AGM or similar experience preferred

●     Hilton experience preferred

●     ONQ and Profit Sword experience preferred.

●       Must be eligible to work in the USA



Benefits


●      PTO

●      Medical/Dental/Vision

●      Short/Long-Term Disability

●      401(k) matching

●      Paid monthly parking subscription (where applicable)

●      Hilton Brands Team Member Travel Program and Discounts

●      Performance-based annual bonus potential



Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.