FO GRO
• Greet VIP guests personally
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• Oversee maintenance of efficient repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Perform such functions as to include but not be limited to:
• Priority Club and VIP guest welcome letters
• Solicitation of Priority Club applications
• Attending to special requests by guests
• Handle guest complaints and refer them as necessary, follows up on corrective action
• Review arrival lists for VIPs to check room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis
• Works on guest’s preference collection, establishing guest history
• Ensures guest’s room is set up upon guests’ preference, following up with related departments
• Delivers hotel extra benefits and service for guest recognition