1. Inspects front of house and back of house regularly for cleanliness.
2. Assists RCL in greeting, rooming, and sending off VIP guests.
3. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
4. Checks billing instructions and monitors guest credit.
5. Spot check staff’s balance when he/she finish their shift, especially new colleagues, make sure the signage in the Lobby is showing the right information.
6.Analyses the rate variance report to ensure rooms revenue control.
7.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
8.Ensure all colleagues have known IHG loyalty recognition program, Regent Brand standards and Forbes 5 star standard.

1.Excellent Communication and Presentation ability. Fully understand how to deal with guest’s complaints.
2.A minimum of 3 years’ experience in Front Office Operations and 1 year experience as a Manager level.
3.Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent.
4.A minimum of 2 years outlet experience in a luxury hotel environment, preferably Forbes 4 or 5 star rated hotel.