Guest Relations Officer MT

Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
• Responds to guest needs and resolves related problems.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and priority club guests receive special attention.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Keep nice uniform, hygiene, and appearance.
• Promotes inter-hotel sales and in-house facilities.
• Fully conversant with all hotel emergency procedures.

College Degree
Proficient in the use of Microsoft Office and Front Office System
"• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving and organizational abilities.

The hotel provides free uniform and laundry service.You can use the gym for free.There is a free shuttle bus from the hotel to the dormitory. The drive takes about 10 minutes.

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